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FAQ

What documents are required to conclude a transportation contract?
You will need company details. Next, a transport forwarding agreement is signed, and an order is drawn up for the forwarder (application to the agreement). Specialists can help fill out the order.
What information will be needed to calculate the cost of transportation?
Standard amount of information: route, conditions of shipment, type and weight of cargo, volume, number of packages and parameters (features).
When and how exactly is the service paid?
Under the contract, taking into account the volume of transportation. Because the goods are transported by train, delivery must be paid before arriving at the destination, but before being handed over to the recipient.
What papers to prepare for customs clearance?


Experts will ask for a package of documents:

  • package of constituent documents;

  • Foreign economic activity contract and its annexes;

  • UNK / transaction passport (if the contract amount is more than 3 million rubles);

  • invoice;

  • packing list;

  • documents on payment for goods;

  • technical description of the goods;

  • permits (if required).

To calculate the amount of customs payments, you need information about the cargo:

  • weight, quantity;

  • cost;

  • description (in short);

  • delivery conditions.
What documents are required to ship the goods?
An order to the forwarder containing detailed information, including the supplier's details.
What papers are provided to receive the delivered cargo?
Power of attorney from the recipient.
What is considered oversized?
This is a cargo whose parameters exceed the dimensions of the container.
Are there any other guarantees for the safety of entrusted valuables besides the invoice?
The freight forwarder is liable according to the law. Insurance offered.
How many days before the expected dispatch do you need to order the service?
Anytime. Logisticians will pick up the next flight. It is recommended to leave 2 - 3 weeks in stock, since in some cases more time is required for registration and preparation for shipment.
If the cargo is small, how to save on delivery?
Send as part of a groupage cargo, paying only for the occupied part of the container volume.
What is safekeeping?
The service includes the transfer of valuable property from the owner of the receiving party for a certain period of time with the subsequent return safe and sound.
When is a lathing required?
If a valuable, fragile cargo is transported and if the packaging does not ensure the safety of the cargo. In any case, if the sender or the recipient wants it.
Why can there be delays in the delivery of goods at customs?
The main reasons are: if the characteristics of the goods (weight of the cargo, nomenclature, purpose, purpose of import, etc.) do not correspond to the information specified in the shipping documents, mistakes made by the sender in the shipping documents.
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